Privacy Policy for PTK99 Platform

Cookies and Turning Them Off

The site uses cookies to remember preferences and enable basic functions such as session management. Disabling cookies in the browser will stop these features from working correctly. If a visitor turns off all cookies, they may still access the site but some parts, such as the login area or language selection, may not function as intended. No personalised settings will be saved.

How Long Records Are Kept

Contact form records are kept only as long as necessary to resolve the enquiry, then deleted within a reasonable period. Server logs are retained for a limited time to allow analysis of recent traffic. When the purpose for holding any data no longer applies, the platform deletes it securely. No data is kept indefinitely without a continuing operational reason.

Why Each Type Is Held

Contact form submissions are held so the support team can reply to the visitor’s question or request. Without this information, the site cannot respond to the enquiry. Server logs are held to maintain security, diagnose technical problems and understand which parts of the lobby are most used. This helps the platform improve performance and prevent abuse.

How to Request a Copy or Deletion

Any visitor may ask for a copy of the personal data the site holds about them, or request that it be deleted. These requests must be made through the contact form on the site. The platform will respond within the timeframe required by Malaysian personal data protection law. No fee is charged for a reasonable request, and the site will confirm once the action is completed.

Who Data Is Shared With

The site shares data with analytics providers and hosting companies that act only on the platform’s instructions. These third parties are bound by contract to protect the data and not use it for their own purposes. Personal data is never sold, rented or traded to any outside party. The platform does not share data with advertisers, marketing agencies or any other commercial entity.

What We Collect and When

When a visitor uses the contact form, the site collects the name, email address and message they submit. This happens only when the visitor chooses to send that information. The web server automatically records the IP address, browser type and operating system, and the pages viewed during each visit. This data is logged for every connection made to the site, without any action required from the visitor.

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