Contact the Support Team

Languages and Hours

Support answers in English and Bahasa Malaysia. Both languages are available on live chat and the contact form. The team works around the clock, so you can reach them at any hour, including public holidays. There is no separate schedule for Bahasa or English – both are always on. If you prefer one language, simply start the conversation in that language and the agent will reply in the same one.

What to Have Ready Before Opening a Chat

To get a helpful first reply, prepare your account username, the approximate time of the transaction, and the payment channel used (e-wallet like Touch 'n Go or bank transfer). This saves back-and-forth questions and speeds up the process. If the issue involves a deposit or withdrawal, also note the exact amount in ringgit and the reference number from the payment provider. Having these details handy means the agent can check the system immediately instead of asking you for them.

Typical Reply Times on Each Channel

Live chat usually responds within a minute during normal hours. If the queue is long, you might wait up to five minutes. The contact form gets a first reply within two hours, though most are answered within thirty minutes. Both channels are monitored 24/7, so wait times do not vary by time of day. If you send a form after midnight, expect a reply by the same morning. Live chat rarely has a delay longer than a few minutes.

Which Channels Reach Support

For anything account-related, live chat is the quickest option. It is built into the lobby and opens a direct line to a real person. Use the contact form when you need a written record of the conversation, such as for disputes or follow-ups that may require reference later. Live chat handles password resets, verification issues, and deposit questions instantly. The form is better for requests that need documentation, like bonus disputes or account closure instructions. Each channel routes to the same team.

What Not to Send Over a Public Channel

Never share your account password, full card number, or any one-time code through live chat or the contact form. These channels are not fully encrypted end-to-end, and a support agent will never ask for them. If an agent requests such information, do not provide it and end the conversation immediately. Report the incident through the contact form instead. The platform uses secure verification methods that do not require these details.

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